FAQ

GENERAL INFORMATION

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1. What is Jade Sky Insurance?

Jade Sky Insurance is an independently owned and operated insurance agency based in Maywood, Illinois. We provide personal and commercial insurance solutions, including auto, home, business, life, and specialty coverages in all 50 states.

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2. Where are you located?

We are located at:
840 S 17th Ave, Suite 3, Maywood, IL 60153

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3. What states do you operate in?

We are licensed to offer insurance solutions in all 50 U.S. states. Whether you’re a local business or an out-of-state driver, we’ve got you covered.

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INSURANCE PRODUCTS

4. What types of insurance do you offer?

We offer a wide range of policies, including:

Personal Insurance

• Auto Insurance
• Homeowners & Renters Insurance
• Life Insurance (including no medical exam options)
• Health Insurance
• Notary Bonds and Surety Bonds

Commercial Insurance

• General Liability
• Professional Liability (E&O)
• Commercial Auto (including truckers and fleets)
• Lessors Risk
• Workers’ Compensation
• Business Owners Policies (BOP)
• Cyber Liability

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5. Do you offer insurance for truckers and owner-operators?

Yes, we specialize in Owner-Operator Trucking Insurance and Small Fleet Insurance, including primary liability, cargo, and physical damage for drivers with clean records.

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6. What is Lessors Risk insurance?

Lessors Risk is a type of commercial property insurance for landlords who lease out space to commercial tenants (e.g., salons, retail stores, law offices). It protects against liability and property damage.

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GETTING COVERED

7. How do I request a quote?

You can:

• Call us directly at (312) 869-4408
• Email us at contactus@jadeskyinsurance.com
• Visit our website and fill out a short application
• Schedule a consultation in-person or via Zoom

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8. What information do I need to get a quote?

This depends on the type of insurance, but generally we may ask for:

• Your name, address, and contact info
• Vehicle or property details
• Business type and number of employees (for commercial insurance)
• Driving or claims history
• Desired coverage limits and start date

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9. Do you require a credit check or medical exam?

• For auto and home insurance, credit checks may be used for rating purposes in some states.
• For life insurance, we offer no-medical exam options based on your health questionnaire.

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CLAIMS & POLICY SUPPORT

10. How do I file a claim?

Claims are typically filed directly with the insurance carrier. However, we are here to assist every step of the way.
Call us and we’ll help guide you through the process.
We’ll also follow up with the carrier to ensure smooth handling.

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11. How long does it take to get a certificate of insurance (COI)?

Most certificates for business clients can be issued within 24 hours, often the same day. Email contactus@jadeskyinsurance.com with your request.

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12. Can I make changes to my policy online?

Yes, many changes can be requested via email or your carrier’s client portal. For faster assistance, reach out to us directly and we’ll process or escalate it for you.

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BILLING & PAYMENTS

13. How do I pay my bill?

Payments are typically made through your insurance carrier’s website or billing portal. We’ll provide you with full payment instructions upon binding your policy.

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14. Do you offer payment plans?

Yes, most carriers offer monthly, quarterly, or annual payment options. Some require a down payment. We’ll help you choose the best fit for your budget.

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15. What happens if I miss a payment?

Missing a payment may result in a policy lapse. If you’re concerned about a late payment, contact us immediately to explore reinstatement or alternative options.

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BUSINESS SERVICES

16. Do you work with small businesses and nonprofits?

Yes! We specialize in serving:

• Salons & barbers
• Independent contractors
• Trucking companies
• Restaurants
• Churches and nonprofits
• Real estate owners and investors
• Professional offices (e.g., notaries, lawyers, consultants)

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17. Can you help with contract compliance or COIs for vendors?

Absolutely. We understand business insurance requirements for state, city, and private contracts. We’ll make sure you have the correct endorsements, limits, and documents on time.

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SPECIALTY SERVICES

18. Do you provide Notary Bonds and E&O insurance?

Yes. We offer affordable notary bonds and errors & omissions (E&O) coverage for notaries and signing agents in all states.

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19. Can you insure rental properties or investment buildings?

Yes, we provide property and landlord insurance for:

• 1–4 unit buildings
• Multi-unit apartment complexes
• Mixed-use properties
• Vacant and rehab properties

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CONTACT & SUPPORT

20. What’s the best way to reach you?

You can contact us by:

Email: contactus@jadeskyinsurance.com
Phone: (312) 869-4408
Visit us: 840 S 17th Ave, Suite 3, Maywood, IL 60153
Hours: Monday–Friday, 9AM–6PM (Evening and weekend appointments available)

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21. Do you offer free consultations?

Yes. We offer no-cost insurance reviews and needs assessments to help you compare coverage, lower your premiums, or meet compliance requirements.

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COMPLIANCE & PRIVACY

22. Is my information secure?

Yes. We follow strict industry security and privacy protocols and never sell your data. For more, see our Privacy Policy.

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23. Do you offer bilingual support?

Yes, we offer Spanish-language assistance. Please request when scheduling.

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